Frequently Asked Questions

About Qurbat

What is Qurbat?

Qurbat is a Pakistani women's clothing brand offering ready-to-wear lawn co-ord sets, farshi suits, and stitched pret. Every piece arrives fully stitched, so no tailoring is needed.

Where is Qurbat based?

Qurbat is based in Lahore, Pakistan, and ships nationwide. International delivery is available on request.

Is wearqurbat.com the official Qurbat website?

Yes. wearqurbat.com is our only official online store. You can also reach us on WhatsApp at +92 331 4580421 and by email at wearqurbat@gmail.com.

Products & Occasions

What occasions are Qurbat outfits suitable for?

Our pieces are designed for Eid, dawats, dholkis, family gatherings, and elevated everyday wear.

Are the outfits stitched or unstitched?

All Qurbat pieces are fully stitched and ready to wear.

What fabric do you use?

Our summer pieces are made from 100% premium lawn, which is lightweight and breathable. Our winter collection is crafted in karandi, dhanak, and khaddar for warmth and comfort in the colder months. Fabric details for each item are listed on its product page.

How should I care for my Qurbat outfit?

Hand wash or gently machine wash in cold water. Do not wring or bleach. Iron on medium heat while the fabric is slightly damp.

Sizing

What sizes are available?

Small, Medium, and Large. Availability for each product is shown on its product page.

How do I choose my size?

Please refer to our Size Guide. If you are between sizes, we recommend sizing up. For personal help, message us on WhatsApp.

Orders & Payment

What payment methods do you accept?

Cash on Delivery, bank transfer, Easypaisa, JazzCash, and card payments at checkout.

Is Cash on Delivery available?

Yes, on all orders across Pakistan.

Can I cancel my order?

Orders can be cancelled any time before dispatch. Once an order has shipped, it cannot be cancelled.

Shipping & Delivery

What are the delivery charges?

A flat rate of Rs 299 on all orders within Pakistan.

How long does delivery take?

Orders are dispatched within 1–2 business days. Delivery takes 2–4 business days to major cities and 3–5 business days to other areas.

Do you ship internationally?

Yes, on request. Please contact us for rates and delivery times for your country.

How do I track my order?

You will receive a tracking number by SMS or WhatsApp once your order is dispatched.

Returns & Exchanges

Can I return an item?

Returns are accepted only if the item arrives faulty, damaged, or defective. In that case, Qurbat covers shipping and offers a replacement or refund once the issue is verified.

How do I report a damaged item?

Within 24–48 hours of delivery, send us an unboxing video, clear photos of the issue, and your order details on WhatsApp or by email.

Can I exchange for a different size?

Yes. For single-product orders, you may exchange the same item for a different size, subject to availability, within 24–48 hours of delivery. The item must be unworn with tags intact, and the customer covers shipping.

Can I exchange for a different design or colour?

No. Exchanges are offered only for sizing issues.

Can I return an item if I change my mind?

Change-of-mind returns and exchanges are not accepted.

For full details, please see our Return Policy and Shipping Policy.

Contact

How can I reach Qurbat?

WhatsApp: +92 331 4580421. Email: wearqurbat@gmail.com. We respond within 24 hours.