Return policy

Refund policy

Return & Exchange Policy

At Qurbat Clothing, we want you to love every piece you receive. Every order is carefully packed, but if something isn’t right, we’re here to help.

Returns

Returns are accepted only if the product is faulty, damaged, or defective upon arrival.

In such cases, Qurbat Clothing will cover all shipping charges and offer either a replacement or refund, once the issue is verified.

To process a return request, customers must provide:

  • An unboxing video
  • Clear photos of the issue
  • Proof of order receipt

All requests must be shared within 24–48 hours of receiving the parcel. Requests after this time frame will not be eligible.

Exchange

Returns or exchanges for change of mind or personal preference are not accepted.

Exchanges are offered only for sizing issues. The same product may be exchanged for a different size, subject to availability.

  • Single-product orders: Eligible for size exchange
  • Bundled/multiple-item offers: Not eligible for exchange or return (damaged items remain an exception)

Size exchange requests must be made within 24–48 hours of receiving the parcel. Requests after this time frame will not be eligible.

The item must be unworn, unwashed, and in its original condition with tags intact. Exchanges are processed once the returned item is received and verified.

Shipping charges for size exchanges will be paid by the customer.

Cancellations

Orders can only be cancelled before dispatch. Once an order has been shipped, cancellations or refunds are not possible.

Contact Us

For any return or exchange concerns, please contact: